Refund Policy

Late delivery: if we fail to deliver your Benchmark within 72 hours of successful payment, you receive a full refund on request. The refund is the full £149 — you do not have to accept a partial credit instead.

Material defect: if the delivered report is materially defective — it measured the wrong business, the wrong city or market, or substantial parts are missing — we will either re-run the report correctly at no charge or refund it in full, your choice. “Materially defective” means the report does not do the fundamental thing you paid for; it does not mean you disagree with a score or an AI answer.

Because each report is produced specifically for your business and delivered digitally, completed and correctly delivered reports are not refundable. In particular, we cannot refund because AI assistants said unfavourable or unexpected things about your business — that output is the measurement itself, not a defect.

You can cancel Monitor at any time. Cancellation takes effect at the end of the current paid monthly cycle: you keep access until the cycle ends, and you are not charged again.

There are no partial-month refunds. If you cancel halfway through a paid month, the remaining days stay active but are not refunded.

If a monthly measurement run fails on our side and we do not deliver it, we either re-run it or credit that month’s fee against the next cycle — or refund it if you have cancelled.

The 50% Benchmark credit (£74.50 off your first Monitor month when you subscribe within 7 days of Benchmark delivery) is a discount, not a cash amount. It is not refundable or transferable, and it has no value outside a Monitor subscription.

Email support@rankmeasure.com within 14 days of delivery (for a Benchmark) or of the charge (for Monitor), from the email address used at purchase. Include the business name the report was for and, briefly, what went wrong.

We respond within 3 business days. Approved refunds are issued through Stripe to the original payment method; depending on your bank, the money typically arrives within 5–10 business days.

If you are unhappy with our decision, reply to the same thread and a second person will review it. Nothing in this policy limits any statutory rights you have that cannot be waived.